At JALAN GROUP, customer satisfaction is important to us.

Cancellation

• Orders cannot be cancelled once dispatched.
• Cancellation requests before dispatch may be accepted at our discretion.

Refunds

Refunds are applicable only under the following conditions:

• Wrong product delivered
• Product damaged during transit
• Manufacturing defect

Refund Process

• Customers must report issues within 24–48 hours of delivery.
• Supporting images/videos are required.
• Approved refunds will be processed to the original payment method within 7–10 working days.

⚠️ Due to the nature of food products, no refunds or returns will be accepted once the product is opened or used.